Operating as part of the Network Services team within IT Services the post holder will provide day-to-day operational support for the University’s network, voice and data centre services. 

We value, empower and support every member of staff to get the best out of your unique talents, so you’ll be rewarded with a generous salary, 32 days holiday PLUS Bank Holidays, pension contribution of 14.5%, and a unique and vibrant working environment.   

Role & Responsibilities:  

Working within established procedures and under the general direction of more senior colleagues, you will monitor services, respond to alerts and support requests, undertake approved maintenance and standard changes, and keep operational records accurate and up to date.

The role uses detailed practical knowledge of established network and data centre technologies to diagnose and resolve routine and moderately complex issues, escalating unusual, high-risk or unresolved matters appropriately.

Responsibilities include:

• Monitor network, voice and data centre services, respond to system alerts and recorded requests, and take appropriate action so that service availability and performance are maintained
  
  
• Install, configure and maintain network and data centre equipment, including switches, routers, wireless access points, structured cabling, racks and associated infrastructure, in accordance with approved designs, procedures and change controls
   
• Diagnose and resolve routine and moderately complex incidents and service requests using documented procedures, technical knowledge and established precedents, escalating unusual, high-risk or unresolved issues to senior colleagues.
   
• Carry out approved standard changes, maintenance and testing, coordinating activities with colleagues, customers and suppliers so that work is completed safely and with minimal disruption.
   
• Maintain accurate technical and operational records, including network diagrams, equipment inventories, configurations, support notes and standard operating procedures.

The IT team at Surrey are plugged in to the whole University, and our digital transformation work underpins the University’s strategy. IT is growing our digital transformation capability, improving student experience, and helping increase our research impact.  

It’s a vibrant and exciting time to join a great and well-respected team at the heart of the University’s strategic plans.

What’s in it for you? 

We think Surrey is an amazing place to work, and we are carefully crafting a dynamic, flexible, and fun place to work and thrive.  

Our campus is a beautiful, leafy environment with carefully designed gardens, vibrant green playing fields, and a picturesque lake. With the buzz of student life and superb working facilities, the University is a global community of ideas and people, dedicated to life-changing education and research in an inspiring, innovative and diverse environment.

Alongside our gorgeous campus setting, collegiate on-site atmosphere and plentiful development opportunities, we also offer:

• Competitive Salary
• Market leading Pension
• Up to 40 DAYS Holiday: 25 Days annual leave + 7 University Days + Bank Holidays
• Travel & Family benefits including subsidised rail fare, cycle to work scheme and on-site childcare
• Access to on site leisure facilities at discounted rates

For more information or to be considered for the role, please apply via the University of Surrey Website.  

The University is committed to providing an inclusive environment that offers equal opportunities for all. We place great value on diversity and are seeking to increase the diversity within our community. Therefore, we particularly encourage applications from under-represented groups, such as people from Black, Asian and minority ethnic groups and people with disabilities.

Closing Date: 18 Nov 2026

Area: Professional Services

Salary: £32,722 to £37,369
Fixed Term

This role will help shape intuitive, accessible and engaging digital experiences for students, staff and external users. You will combine user-centred design with front-end development skills to improve websites, portals and digital services across the University.

We value, empower and support every member of staff to get the best out of your unique talents, so you’ll be rewarded with a generous salary, 32 days holiday PLUS Bank Holidays, pension contribution of 14.5%, and a unique and vibrant working environment.

Role & Responsibilities

The role acts as a UX/UI specialist within cross-functional digital delivery teams, ensuring that user needs, accessibility and design quality are embedded throughout the design and development lifecycle.

Responsibilities include:

• Lead user-centred design activities, including user research, journey mapping, persona development, wireframing and rapid prototyping
• Translate research and analytics insights into intuitive, accessible and visually compelling interfaces aligned with University standards
• Design front-end components and interfaces using modern web technologies, including HTML, CSS and JavaScript
• Ensures the user experience can be delivered as a functional, technically viable and maintainable solution
• Embed accessibility best practice, including WCAG 2.2 AA, into design and development approaches and recommend improvements
• Collaborate with application owners, developers, content designers, business analysts and stakeholders to clarify needs and agree effective solutions
• Contribute to the development and governance of the University design system, reusable UI components and interaction patterns
• Plan and facilitate usability testing, synthesise findings and iterate designs to improve user experience
• Provide specialist UX/UI advice and coaching to colleagues, supporting a culture of user-centred design and continuous improvement
• Maintain current knowledge of UX methods, interaction design, accessibility standards and emerging digital technologies

The IT team at Surrey are plugged in to the whole University, and our digital transformation work underpins the University’s strategy. IT is growing our digital transformation capability, improving student experience, and helping increase our research impact.

It’s a vibrant and exciting time to join a great and well-respected team at the heart of the University’s strategic plans.

What’s in it for you?

We think Surrey is an amazing place to work, and we are carefully crafting a dynamic, flexible, and fun place to work and thrive.

Our campus is a beautiful, leafy environment with carefully designed gardens, vibrant green playing fields, and a picturesque lake. With the buzz of student life and superb working facilities, the University is a global community of ideas and people, dedicated to life-changing education and research in an inspiring, innovative and diverse environment.

Alongside our gorgeous campus setting, collegiate on-site atmosphere and plentiful development opportunities, we also offer:

• Competitive Salary
• Market leading Pension
• Up to 40 DAYS Holiday: 25 Days annual leave + 7 University Days + Bank Holidays
• Travel & Family benefits including cycle to work scheme and on-site childcare
• Access to on-site leisure facilities at discounted rates

How to Apply

For more information or to be considered for the role please submit your application with a CV and Cover Letter online via the University of Surrey jobs portal.

Closing Date: 15 Nov 2026

Area: Professional Services

Salary: £48,337 to £59,390 per annum