We are looking for a friendly and enthusiastic Service Team Member to join our team at the on-campus Co-op store at the University of Surrey.

This is a permanent position working 32 hours per week. Our store is open 7 days a week, from 8:00am to 11:00pm, supporting students, staff and visitors throughout the day and evening.

As a Service Team Member, you will play a key role in providing excellent customer service and creating a welcoming shopping experience for our customers. You'll be part of a supportive team, helping to keep the store well-stocked, tidy and running smoothly.

What You'll Be Doing

•    Providing friendly, helpful and efficient customer service

•    Assisting customers and answering queries

•    Replenishing stock and maintaining product displays

•    Supporting the receipt and processing of deliveries

•    Operating tills and handling transactions accurately

•    Maintaining high standards of cleanliness and presentation throughout the store

•    Working collaboratively with colleagues to ensure the store operates effectively

The Ideal Candidate

We are looking for someone who:

•    Has a positive attitude and enjoys working with people

•    Is reliable, flexible and willing to learn

•    Enjoys working as part of a team

•    Can work in a fast-paced environment

•    Is able to work a variety of shifts, including evenings and weekends

Previous retail experience is not essential as full training will be provided.

What We Offer

•    A welcoming and supportive team environment

•    Full training and ongoing development opportunities

•    25 days annual leave, plus bank holidays

•    Discounted food on selected Co-op product lines

•    Access to University of Surrey staff benefits

•    Opportunity to work in a vibrant and diverse campus community

Apply Now

If you're passionate about customer service and would like to be part of a friendly team serving the University community, please submit your application with a CV and cover letter on the University website.

Join us and help make our campus Co-op a great place to shop.

The University of Surrey reserves the right to close this vacancy early or extend based on Volume and Caliber of applications.

Closing Date: 10 Nov 2026

Area: Operational Services

Salary: £24,517 per annum pro rata (0.9 FTE)

This is a busy and varied role across two active campuses, where you will communicate regularly with colleagues, students, suppliers and visitors. During busier periods, you will also support the post team on reception, helping to provide an efficient and welcoming service.

The job will include:

• Receiving, sorting and distributing incoming and outgoing mail and parcels
• Delivering post, parcels and other items to departments and locations across the University
• Processing items into the University's internal locker system
• Providing a high level of customer service to colleagues, students, suppliers and visitors
• Maintaining accurate and efficient post-handling processes
• Responding to queries about deliveries and supporting colleagues with post-related requests
• Supporting the post team on reception during busy periods
• Helping to move goods, equipment and supplies throughout the University
• Responding to requests for furniture or equipment relocation within the premises
• Ensuring the safe handling and transport of waste, including furniture, electrical items, food recycling and confidential waste
• Driving University vehicles

Work takes place in shifts between 07:00 and 17:00 Monday-Friday so you will need to be available and flexible to work within these times. A rota is released a week in advance to let you know when you will be working.

Additionally, there is an occasional requirement to work at the weekend, but this is limited to 5 weekends in total across the year.

About you

We are looking for candidates with:

• Experience of, or an interest in, post, mailroom, reception, logistics or customer service work
• A strong customer service focus and a professional, approachable manner
• Good organisational skills and attention to detail when handling mail and parcels
• Good communication skills and the ability to work well within a team
• A reliable, punctual and professional approach, with a strong work ethic
• Willingness to learn and adapt to new tasks and responsibilities
• Flexibility to support both post and logistics activities as required
• Physical fitness to handle lifting and moving parcels, goods, equipment or other items

Previous experience in a post role is advantageous but not mandatory, as we will provide you with full training.  

Please note, a full UK driving licence is essential for this role.

What’s in it for you? 

We think Surrey is a great place to work. Our campus is a beautiful, leafy environment with the buzz of student life and superb working facilities. Our workplace offers a friendly and supportive atmosphere, with a focus on teamwork and collaboration. You will have the opportunity to work in a dynamic setting where no two days are the same.

Additionally, we offer:

• A competitive salary
• Market leading pension
• Up to 40 days holiday: 25 days annual leave + 7 University Closure Days + Bank Holidays
• Travel & family benefits including cycle to work scheme and on-site childcare
• Access to on-site leisure facilities at discounted rates

How to apply

To apply please upload your CV and a cover letter to our website, letting us know why you would like to apply for this role. 

The University is committed to providing an inclusive environment that offers equal opportunities for all. We place great value on diversity and are seeking to increase the diversity within our community. Therefore, we particularly encourage applications from under-represented groups, such as people from Black, Asian and minority ethnic groups and people with disabilities.

Closing Date: 18 Nov 2026

Area: Operational Services

Salary: £25,179 to £26,320 per annum