Lakeside Team Leader

The Lakeside Coffee Shop is looking for an enthusiastic and motivated Team Leader to join our team.

This is an exciting opportunity to work within a busy and fast paced environment at the heart of the University, supporting the day-to-day operation of our popular coffee shop whilst helping to deliver an excellent customer experience for students, staff and visitors.

The successful candidate will play a key role in leading shifts, supporting the wider front of house team and ensuring high standards of service, presentation and operational consistency are maintained at all times. The role will predominantly be based within the coffee shop, however there will also be opportunities to cross train within our restaurant and events operation, supporting a wide range of University functions and hospitality events when required.

Key Responsibilities

• Lead and support front of house operations within the coffee shop

• Deliver exceptional customer service and maintain high operational standards

• Support and supervise student staff during shifts

• Assist with stock control, opening and closing procedures and daily operations

• Work collaboratively with the wider Lakeside team across restaurant and events operations

• Help maintain a welcoming and professional environment for all customers

What We’re Looking For

• A passion for customer service excellence

• Strong communication and teamwork skills

• Previous hospitality or supervisory experience preferred

• Ability to work in a busy and dynamic environment

• Positive attitude with a proactive and flexible approach

If you are passionate about hospitality, enjoy working with people and are excited by the opportunity to work in a unique University environment, we would love to hear from you.

How to Apply

Please make your application on the University website. Applications should include a CV.

In addition to the salary, you will receive a generous annual leave entitlement and excellent development opportunities. The benefits package includes an award-winning pension scheme and childcare assistance.

Interested candidates can contact Alicia Joyner a.j.joyner@surrey.ac.uk for an informal discussion.