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Student Hub Assistant

Student Experience

Location:  Guildford
Salary:  £26,444 to £29,605 per annum
Post Type:  Full Time
Closing Date:  23.59 hours BST on Monday 01 July 2024
Reference:  027424


The University of Surrey is a global community of ideas and people, dedicated to life-changing education and research. 

We are ambitious and have a bold vision of what we want to achieve - shaping ourselves into one of the best universities in the world, which we are achieving through the talents and endeavour of every employee.  

Our culture empowers people to achieve this aim and to collectively, and individually, make a real difference.  

The role

We are seeking to appoint Student Hub Assistants to work in our Student Experience team providing high quality support to Surrey Students.

As a Student Hub Assistant you will deliver high quality student support via the university’s one stop shop, MySurrey Hive, ensuring students receive an exceptional customer focused information service and a memorable student experience.

Key responsibilities will include:

  • Greeting and offering front line support and guidance to users of the MySurrey Hive  
  • Managing incoming student queries via phone, online portal, live chat and face to face at the front desk
  • Signposting students, escalating queries and booking appointments where necessary to ensure they are receiving relevant and timely support
  • Keeping accurate records across multiple IT systems  
  • Communicating with other departments and support services 
  • Overseeing the day-to-day operation and maintenance of the MySurrey Hive spaces, across two campuses, and managing the diary of events and appointments
  • Working with Student Ambassadors and providing support the Student Ambassador Scheme 
  • Undertake a range of administrative tasks associated with the role and the work of other specialist teams within the MySurrey Hive
  • Support the general running of central University events, including welcome and registration activity

About you

The successful candidate will have experience of multi-tasking and delivering excellent customer service in a highly demanding and face paced environment. They will be part of a highly collaborative team and required to demonstrate a friendly and efficient approach. This position will suit someone who likes a varied role where no two days are the same. There will be some shift working involved (early evenings and weekends) but shift patterns are provided well in advance. 

You should be confident in your use of Microsoft packages such as Outlook, Word, Excel and Teams with the ability to learn other internal IT systems.

How to apply

To apply please submit a CV and a cover letter outlining how you meet the requirements of the role. Please note that applications without these documents will not be considered.

For more information, please contact the MySurrey Hive Manager, Loren McGown:

We appreciate that sometimes people can be put off applying if they don't match every requirement. However, if you're excited about the role and think you can do what we've described we welcome your application. If you're not sure quite who we are looking for, do contact us with any questions.

Please note interviews are scheduled to take place week commencing 8th July. 

The University of Surrey reserves the right to close this vacancy early based on Volume and Calibre of applications

Further details:    Job Description    
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For more information and to apply online, please download the further details and click on the 'apply online' button above.
In return we offer a generous pension, relocation assistance where appropriate , flexible working options including job share and blended home/campus working locations (dependent on work duties), access to world-class leisure facilities on campus, a range of travel schemes and supportive family friendly benefits including an excellent on-site nursery.

Click here to find out more about the benefits we offer to support you.

The University of Surrey is committed to providing an inclusive environment that offers equal opportunities for all.  We place great value on diversity and are seeking to increase the diversity within our community.  Therefore we particularly encourage applications from under-represented groups, such as people from Black, Asian and minority ethnic groups and people with disabilities.






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