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Student Money Advisor

Student Experience

Location:  Guildford
Salary:  £30,487 to £34,980 per annum
2x positions: 1 permanent role, 1 fixed term until Apr 2025
Post Type:  Full Time
Closing Date:  23.59 hours BST on Wednesday 17 July 2024
Interview Date:  Monday 29 July 2024
Reference:  031824

The Student Experience Team are seeking two Student Money Advisors to join our Student Money Advice Team. Both are full time positions, but one is a permanent role, and the other will be employed on a fixed term contract until April 2025.

You’ll be working within the MySurrey Hive, a one-stop shop for all non-academic student enquiries, ensuring that they have a memorable and quality student experience at Surrey.    

Our Student Money Advisors provide financial support and advice to our students (UK and International; undergraduate and postgraduate), throughout their student lifecycle. Areas of responsibility include offering information, advice and guidance around different areas of money support and student life, including strong cross working with other teams to support students: https://money.surrey.ac.uk/ 

The post-holder will contribute to providing excellent student support services, aiding the recruitment, retention and progression of all students, and ensuring high levels of student satisfaction.  

About you

You should be confident in your use of Microsoft packages such as Outlook, Word, Excel and Teams with the ability to learn other internal IT systems. Organisation and customer service skills are key to this role, as is the ability to advise students in a professional, calm and friendly manner.

You will be able to multi-task and deliver to deadlines in a fast paced and high-pressured environment, and will work well individually and as part of a close team, regularly liaising with many other student support services across the University.   

What we can offer

In addition to salary, you will receive a yearly incremental pay rise, generous annual leave entitlement of 25 days holiday plus 7 university closure days and 8 bank holidays, a generous pension, access to world-class leisure facilities on campus, a range of travel schemes, and supportive family friendly benefits including an excellent on-site nursery. The University embraces hybrid and flexible working.

Further Information

To apply please submit a CV. You will also be asked to address some questions to help us assess your suitability for the position.

Please note, due to the sensitive nature of this role we are unable to employ current students.

Any questions should be directed to Maria Haijima via m.haijima@surrey.ac.uk 

Interviews will be held on campus on the 29th July 2024.

The University of Surrey is committed to providing an inclusive environment that offers equal opportunities for all.  We place great value on diversity and are seeking to increase the diversity within our community.  Therefore we particularly encourage applications from under-represented groups, such as people from Black, Asian and minority ethnic groups and people with disabilities.

Further details:    Job Description    
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