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Administrative Officer (Programmes) (Fixed Term)

Academic Hives

Location:  Guildford
Salary:  £24,948 to £27,929
(Fixed Term)
Post Type:  Full Time
Closing Date:  23.59 hours GMT on Monday 05 December 2022
Reference:  074522-R

Academic Registry is seeking a motivated individual to join the Faculty of Arts and Social Sciences (FASS) Programmes team located in the FASS Academic Hive. The post holder will provide professional administrative support for the University’s central team, delivering excellent customer service to support students and staff, and responding to their enquiries in a courteous and helpful manner.

The role

In this position, you will work closely with the Senior Administrative Officer (Programmes), providing administrative support to a range of credit bearing programmes and courses delivered at the University. This includes a range of administrative activities including the allocation of students into tutorial groups, processing module switch requests and programme transfers, updating records and accessing information, and providing support to key groups and committees, such as Boards of Studies, Joint Staff Student Liaison Committees, and the Students’ Union. The role also provides support to the student helpdesk rota covering holiday/meetings and lunchtimes assisting with face to face/telephone/email queries from students and Academics.

This is a fixed term role with an expected end date of March 2024.

About you

This position requires someone who enjoys working directly with, and advising, students. The successful candidate will need to be able to demonstrate a strong customer focus and understanding of what students and staff need, with an approachable and understanding manner and excellent communication skills. A good team player, you’ll need to be adaptable to different situations and show flexibility to assist colleagues where needed. The role will require excellent interpersonal and organisational ability – you should be accurate and methodical in your approach with an excellent eye for detail. You should also be able to demonstrate computing skills, particularly experience working with databases. Other relevant administrative experience would be a distinct advantage.

What we can offer

In addition to salary, you will receive a generous annual leave entitlement, opportunity for blended working, and excellent development opportunities. Benefits package includes generous salary package, pension scheme, childcare assistance, and discounted membership to our world-renown Surrey Sports Park.

How to apply

To apply for this role, please upload a CV. You will also be asked to answer some brief questions to help us understand your experience and suitability for this role.

Interviews will be held on Tuesday 13th December 2022. 

The University of Surrey is committed to providing an inclusive environment that offers equal opportunities for all.  We place great value on diversity and are seeking to increase the diversity within our community.  Therefore we particularly encourage applications from under-represented groups, such as people from Black, Asian and minority ethnic groups and people with disabilities.

Further details:    Job Description    
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