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Senior AV Technician

AV Team

Location:  Guildford
Salary:  £28,762 to £33,314 per annum
Post Type:  Full Time
Closing Date:  23.59 hours GMT on Tuesday 06 December 2022
Reference:  085322

An exciting opportunity for a dynamic and experienced Senior AV Technician to support our user community with the Audio-Visual estate here at the University of Surrey. 

AV is at the heart of our teaching and learning experience and is a key point of engagement for our teaching staff and students.  Our student community engage daily with our Audio-Visual solutions for their learning and academic development; a positive experience with our AV estates leads to positive and engaged students.  

You’ll play an important part in supporting our students enjoying an excellent experience during their time with us.  

You will be joining a team who are highly enthusiastic about providing our users with an excellent experience of our Audio-Visual and IT estate.   The IT team at Surrey are plugged in to the whole University, and our digital transformation work underpins the University’s renewed strategy. IT is growing our digital transformation capability, improving student experience, and helping increase our research impact, all while maturing how we operate and creating the type of working environment that we want to work in. 

It’s a vibrant and exciting time to join a great and well-respected team at the heart of the University’s strategic plans. In return, we offer industry-leading benefits including up to 40 days Holiday, 30% Pension, subsidised membership at state-of-the-art fitness facilities, and more!

 

Role/Responsibilities:

 

This is an engaging, fast-paced and ever-changing role, working across our campus to provide high quality support across our Audio-Visual estate.  As well as providing flexible support to urgent support requests, you will:

  • Manage incoming requests that require a period of longer investigation and analysis, before deciding on and implementing a solution.   
  • Complete pre-emptive work across our estate to ensure that AV systems remain online, accessible and functioning as needed.  
  • Act as escalation point for a group of AV or IT analysts. This will typically relate to technical queries, but may also include provision of advice and guidance in relation to non-technical matters. 
  • Investigate, diagnose and resolve incidents in order to restore normal service. This will include the documentation of common fixes so that they can be followed by AV/IT analysts.
  • Independent testing of software updates and hardware prior to release
  • Updating supporting information to ensure that systems can be effectively supported.

 

Interested candidates should be experienced AV technicians, holding or working towards recognised AV qualifications and have a good level of experience in the industry / similar roles.  

 

What’s in it for you?

 

We think Surrey is an amazing place to work. We’re a global community of ideas and people, dedicated to life-changing education and research, and are carefully crafting a dynamic, flexible, and fun place to work and thrive. 

Our campus is based in beautiful landscaped grounds, offering greenery, a lake and plenty of space for colleagues to meet, collaborate and reflect.

Alongside our unique collegiate atmosphere on-site and flexible hybrid/home working opportunities, we also offer:

 

  • Base salary from £28,762 to £33,314
  • Annual Incremental pay rise
  • Market-leading pension up to 30%
  • 32 Days Holiday (PLUS Bank Holidays!)
  • Salary Sacrifice Benefits including subsidised rail fare, cycle to work and on-site childcare
  • Access to world-class fitness facilities at discounted rates 

 

 

Equality, Diversity & Inclusion

 

The University of Surrey is committed to providing an inclusive environment that offers equal opportunities for all. We value everyone in our community and are seeking to increase the diversity. Therefore, we particularly encourage applications from under-represented groups, such as people from Black, Asian and minority ethnic groups and people with disabilities. 

 

If you would like to be considered for this role then please submit a full application below, or email Tom Dubber at t.dubber@surrey.ac.uk for more information.

Further details:    Job Description    
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For more information and to apply online, please download the further details and click on the 'apply online' button above.
 
In return we offer a generous pension, relocation assistance where appropriate , flexible working options including job share and blended home/campus working locations (dependent on work duties), access to world-class leisure facilities on campus, a range of travel schemes and supportive family friendly benefits including an excellent on-site nursery.

Click here to find out more about the benefits we offer to support you.

The University of Surrey is committed to providing an inclusive environment that offers equal opportunities for all.  We place great value on diversity and are seeking to increase the diversity within our community.  Therefore we particularly encourage applications from under-represented groups, such as people from Black, Asian and minority ethnic groups and people with disabilities.

 

 

 


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