Don't forget to add to your contacts list, so that important messages about applications and vacancies don't go into your Junk or Spam email folder.


Job opportunities

View All Vacancies

Estate Services Manager

Estate Services

Location:  Guildford
Salary:  £32,817 to £40,322 per annum
Post Type:  Full Time
Advert Placed:  Thursday 19 December 2019
Closing Date:  Friday 31 January 2020
Reference:  099619

We are currently recruiting for a self-motivated, innovative and stakeholder focused Estate Services Manager (soft services/cleaning) to be based the University of Surrey. You will manage all service activities across allocated sites, ensuring quality standards and regularly review existing service provisions to ensure they are still meeting standards required in line with budgetary requirements. The successful candidate will have proven experience working in the cleaning/soft services industry with evidence of leading high performing teams as well as the ability to manage, develop and motivate direct reports and teams.

Key Responsibilities:

Day to day operation of busy service delivery across 24/7 period

Regularly meet with stakeholders to review existing and proposed service provisions

Review costs to ensure budgets remain aligned and on target and increase efficiency/value for money

Establish rapport with stakeholders and reinforce a positive department image

Manage the service delivery ensuring a proactive and efficient service which is innovative and continuously improving

Ensure all personnel/University information is maintained and updated in accordance with procedures and Service Level Agreements

Produce and / or assist with quotations and preparation of financial information and ensure full understanding of budgetary information

Lead and manage your team on all aspects of their roles, Company policies and procedures to ensure that they clearly understand and take ownership of their area of responsibility, proactively respond requests to deliver an efficient and responsive service and performance manage as necessary

Ensure high levels of H&S are maintained through robust procedures, induction process, training and audit process

Contract manage associated services within the department ensuring service delivery, standards and value for money is maintained through agreed Key Performance Indicators

Key Skills:

Knowledge of legislative framework for contracting, including TUPE transfers

Be an excellent communicator with the ability to confidently and credibly engage and influence clients, partners and employees

Experience of finance and budgetary control and ability to manage profit and loss

Excellent IT skills, including Microsoft Office suite, with the ability to produce presentations, analyse and report on data and make recommendations

Maintain professional internal and external relationships that meet Company core values

In addition to a competitive salary you will receive 32 days annual leave/closure days and a great benefits package including pension and discounted membership to our renowned Surrey Sports Park.  If this sounds like the right role, we would love to hear from you – if you would like to arrange an informal chat please email Charlotte Prior, alternatively you can apply online.

Please note we will not be accepting applications from agencies.

The University of Surrey is amongst the highest achieving universities in the United Kingdom, We are ranked 21st in The Guardian League Table for 2019, and we are the recipient of four Queen’s Anniversary Prizes.

Application process: the supporting statement section should set out how your qualifications, experience and training meet each of the selection criteria. Please provide one or more paragraphs addressing each criterion. The supporting statement is an essential part of the selection process and thus a failure to provide this information will mean that the application will not be considered. An answer to any of the criteria such as "Please see attached CV" will not be considered acceptable.

Email details to a friend
Further details:

For more information and to apply online, please download the further details and click on the 'apply online' button above.

We acknowledge, understand and embrace diversity.




Get updates


Athena Swan Bronze Award / Disability Confident Committed / Stonewall Diversity Champion